PentaxLife Tag: contact

Vitali on "Feedback at pentax.co.jp"

Vitali — Sun, 08 Jul 2007 17:47:14 +0000

I think Pentax R&D guys are barely visiting public areas of corporate website. This is marketing team's headache.

DonDouglas on "Feedback at pentax.co.jp"

DonDouglas — Sun, 08 Jul 2007 17:18:19 +0000

So, Pentax is a large company with worldwide offices and Asia-wide manufacturing facilities, but they allow a small glitch like this to interfere with communications. It could be fixed easily but they don’t fix it. What does that tell you? Can you extrapolate from their unwillingness to fix this small problem to an unwillingness to fix other small problems?

Vitali on "Feedback at pentax.co.jp"

Vitali — Sun, 08 Jul 2007 17:09:24 +0000

They have headquarter in Japan. It's obvious to see financial data on the Japanese site.

Lack of contact form isn't the only usability flaw of the Pentax JP website. If you try to enter its address without www you'll get the "Server not found" error message.

DonDouglas on "Feedback at pentax.co.jp"

DonDouglas — Sun, 08 Jul 2007 16:55:04 +0000

... of course, the fact that they put their corporate financial results, headquarters address and telephone and factory locations at this local Japanese site only added to my confusion.

DonDouglas on "Feedback at pentax.co.jp"

DonDouglas — Fri, 06 Jul 2007 11:54:49 +0000

OK, my mistake, I guess. I must have been confused by the fact that on the map for Pentax Global Sites -- http://www.pentax.co.jp/english/globalsites/ -- the link for Japan is shown as Pentax Corporation, whereas the others are shown as regional offices.

Vitali on "Feedback at pentax.co.jp"

Vitali — Fri, 06 Jul 2007 08:38:51 +0000

Well, actually Pentax haven't "global corporate site". There is sites of Pentax Europe, Pentax Imaging U.S., Pentax Canada, France etc. Most of them are having contact form. Pentax Japan not. I don't know why...

DonDouglas on "Feedback at pentax.co.jp"

DonDouglas — Fri, 06 Jul 2007 07:19:57 +0000

I haven’t found that to be the case very often, but without arguing the point in general it is true in specific that Canon, Nikon, Fuji and Sony global corporate sites all provide links for communication. Is this really an area where Pentax wants to be unique?

Vitali on "Feedback at pentax.co.jp"

Vitali — Fri, 06 Jul 2007 06:06:17 +0000

This is a pretty common problem with corporate websites.

DonDouglas on "Feedback at pentax.co.jp"

DonDouglas — Fri, 06 Jul 2007 02:54:14 +0000

At the English version of Pentax’s corporate Web site, http://www.pentax.co.jp/english, there is a glaring (large type) error in very rudimentary English grammar. OK, that’s no big deal; after all, they are not native speakers (even though they should be able to afford a proofreader). I thought I’d just send a polite note so they could fix the error and save embarrassment. However, searching the site I found what in my opinion is a larger problem: no e-mail contact or feedback link of any kind. It’s as though they are saying, “Here’s what we have to tell you and, by the way, we aren’t the least bit interested in what you have to tell us.”
How about Canon? Go to their corporate site (http://www.canon.com/) and you see a feedback link (without having to hunt for it) with the message, “Your comments on this WEB service of Canon Inc., Tokyo, Japan are welcome here.” At the corporate site for Nikon the message is, “Sent [sic] your inquiries about website and your opinions to the following address. webmaster@nikon.co.jp” There’s more to building customer loyalty than turning out good products. Perhaps Pentax has something to learn from the competition in this area.